Kiwop / Blog / Online Stores / THE TOP 5 MAGENTO SUPPORT SOLUTIONS


If you have a Magento eCommerce, you have probably encountered at least one of these top 5 challenges that require support services from Magento experts.

We want to introduce you to the top 5 Magento Solutions and support requests that our team at Kiwop can help you with.


There are many eCommerces on Magento 1 that haven’t been migrated yet to Magento 2 and still haven’t planned to upgrade yet, but Magento will stop providing support to Magento 1 online stores, so the migration to the newest platform is becoming more and more mandatory.

Migrations to Magento 2 range in complexity

The time and money spent on each migration depends on each customer needs, the complexity of the business processes, timelines, and the specific levels of customisation.

In order to migrate your eCommerce from Magento 1 to 2 or 2.3 you will need to go through a meticulous planning.

It does consume significant time and resources, but it will give you benefits such as a quick page loading speed, the latest security updates, Magento 2 features, faster catalog performance, etc.

The migration to Magento 2 involves: 

  • Initiating the migration steps
  • Getting Magento 2 infrastructure ready
  • Checking all extensions compatibility
  • Performing all required system integration tests
  • Preparation to go-live
  • Turning on Magento 2.x store


The key to a fast website is optimisation

The scalability and customisation that Magento 2 offers are amazing, but the required efforts for systematic optimisation can become a challenge.

To boost Magento’s performance, we implement common practices such as:

  • Page size reduction
  • Implement PWA (Progressive Web Apps)
  • JavaScript Bundling
  • TTFB Optimisation (Time to First Byte)
  • Capitalising on HTTP/2
  • Full page caching varnishing: With proper caching, all operations will be executed from the server RAM instead of the SSD. RAM is at least 10 times faster than even the fastest SSDs.

The optimisation process also includes: Magento catalogs,

  • Set up CDN to improve response times: CDN is a great way to improve image, video, HTML, and other static content delivery to users anywhere in the world. It copies your files to web servers located in data centers throughout the globe so that the user will fetch files from the server nearest to them, cutting response times immensely.
  • Delete unused extensions: Third-party extensions take website resources. Also, they are often the least optimised and the most taxing on the server. We are not suggesting you need to delete everything you have, but if you clean your Magento store from the tools that you don’t use it will make a difference. The more items you remove, the bigger the speed boost.
  • Build Elastic search to speed up all search operations: Instead of using the default search engine, Magento 2 offers a better option, the standalone Elasticsearch engine. Elasticsearch has multi-language support and offers indexing functionality which makes it faster and more precise than the default Magento search.
  • Optimisation of Magento catalogs so they run faster. Product catalogs in Magento 2 can stress the server really hard.


Magento’s flexibility is delivered through a solid extension-based functionality.

While the core of your website remains in its original condition, the various third-party extensions do all the work to make your website look better and behave smarter.

Through extension-based functionality you can easily integrate your Magento with third-party extensions

Third-party extensions are quite common when it comes to Magento support service requests. 

Third-party extensions that can help you implement cutting-edge smart solutions.  However, these features come with a price; when you reach a certain number of extensions, the website becomes less reliable and more glitchy, and your online store might also take a hit in performance. Too many extensions and your store turns into a mess.

One of the main first steps after the integration is to perform an audit on the website, so a Magento developer can resolve the conflicts before adding the next extension. 

Notable challenges for our team include:

  • Supporting outdated extensions (bugs, security holes, speed optimisations)
  • Compatibility issues between multiple extensions


To keep your Magento protected you must avoid any security vulnerabilities. The site needs to be periodically checked and updated with the latest security patches officially released by Magento.

Implementing security updates on a Magento Store that has been highly customised is not a simple task. Some online stores modify the Magento’s core heavily and consequently, a proper security patch update can become a nightmare.

In these cases, we restore Magento’s core to its original state and move the additional functionality outside of the core files. This way, we execute the security update outside in such a way that it does not interrupt the core files. After successfully updating security, we install and test the customizations to check if they function correctly. 

So the procedure involves restoring the Magento core, install Magento security patches that your installation is missing and then install and test previous customizations as an independent extension.


Our top 5 Magento support solutions conclude with integration challenges.

The integration of ERPs and CRMs with your Magento store is a solutions that cannot be avoided because there are so many tasks dependent on ERPs like managing warehouses, suppliers, orders, product returns, etc.

AmazoneBay, and a other well-known ERPs and CRMs are the most popular integration choices. But even with an extensive Magento experience with integrations, the nature of Magento requires to carefully study each integration case.

An integration project usually goes hand in hand with some bug fixing and migration work.


The most common requests are

  • Magento performance optimisation
  • The installation of security patches
  • Third-party integrations
  • Migration to the latest Magento versions.

These requests tend to overlap with each other, and in many cases, security updates, migration, and bug fixes are inevitable.

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We want to help you get results.