Nexus Energía
Complete digital transformation for energy company: customer portal, billing system integration and self-service tools reducing support calls by 45%.
The Challenge
Nexus Energía needed to modernize their customer experience with a self-service portal that could handle billing inquiries, contract management and consumption monitoring. The legacy systems made integration complex, and support call volume was unsustainable for growth.
The Solution
We developed a modern customer portal with React frontend and Node.js backend, integrating with legacy billing systems through a custom API layer. Implemented real-time consumption dashboards, automated billing inquiries and contract self-service. The result was a 45% reduction in support calls and significantly improved customer satisfaction.
Technologies.
The tools that made this project possible
Results.
Process.
Analysis
Legacy system audit and integration requirements
API Design
Custom integration layer for billing systems
Portal
React customer portal with self-service features
Integration
Real-time data sync and billing automation
Launch
Phased rollout with customer training
The Platform.
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